New Rules as of Right Now:
· Masks have to be worn when you walk into the building and you will have to wear your mask during the massage session. You will be asked a series of Covid 19 questions and temperature checked. When lying face down you are allowed to remove the mask as long as there is some type of fabric draped across the face cradle. (We are in the process of designing a comfortable face cradle “mask”.
· You will have to sit in your car and call when you get here. Please arrive 5 minutes prior to your appointment. If you are late for your appointment your time will be shortened. If you are more than 15 minutes late for a 30 Minute session you will be charged, and you will be rebooked.
o We are not allowed to have anyone in the clinic other than clients and we are not allowed to have more than one client at a time. There is no sitting in the waiting room. We have had to extend times in between clients to clean properly.
· You cannot bring anyone with you to your appointment. There are no children allowed. Please plan accordingly.
· You will have to fill out all new paperwork and can either email it back or bring It with you to your appointment.
· All No Shows and Last-Minute Cancellations will be charged 100%. You will receive an invoice by email and will have 24 hours to make payment. If you do not make payment, we will delete all upcoming appointments. You will not be allowed to rebook until you pay your invoice and prepay for your next appointment. This has always been a rule, but we have been lacking in enforcing this. We will be enforcing this now.
o If you are calling in the morning and have a cough, difficulty breathing, or a fever your charge will be waived, but you will not be allowed to booked for at least 14 days or if you call to tell us your COVID 19 test was negative. (This is for everyone’s safety)
· We will be asking that you after your session get dressed as soon as possible. We do not mean to be rude but with our stricter protocols we must have time to make sure everything is cleaned properly in between clients.
· We will also be asking you to make your appointments online at this time. We will still take payment in office. If you wish to pay before your appointment, please contact your therapist and they will send you an invoice for your service.
· We have turned off all package deals online, at the moment, and we will not be selling any package deals in house unless it is for Manual Lymph Drainage (There are no refunds). We have to catch up with the ones already sold. We hope to bring these back in September time.
· All Paperwork has to be done before coming into the office. Everyone will have to fill out new paperwork, so we are up to date with all Covid 19 screenings. You can either print them out and bring them in or fill them out and send them back by email.
· We will be putting a pause on hot/cold stones, cupping and add on services at the moment.
· We will not be doing any facial massages; we are not allowed as of right now. Neck work will only be done lying face down. It is for everyone’s safety. Before any hand massage is done, we will be putting hand sanitizer in your hands and ask that you rub them together for a good 20 seconds. After you have done this please avoid touching your face or mask. If you do touch it, we will have to repeat the process.
· We will not be allowed to hand out water at this time
· If you must use the bathroom you will have to use the common area bathroom. The bathroom in the clinic is for the therapists only at this time.
